Optimizing Microsoft Teams Voice When Returning to the Office Only Complicates Things

Organizations that embraced Teams over the last 18 months are now realizing that as part of moving to a hybrid workforce model, it’s necessary to take advantage of Teams integration with an internal PBX and the legacy PTSN.

New features, like Direct Routing, help simplify making the connection between legacy telephony technology and a Teams user. But these additional layers of infrastructure rely on network, telephony and UC teams, only complicating the work of ensuring service quality for users of Teams’ call capabilities.

So, how can you monitor and manage service call quality while improving visibility into potential issues before they impact users?

Join Nick Cavalancia, Microsoft MVP, and Rob Doucette, VP of Product Management at Martello as they discuss:

• The challenge of mixing Teams, PBXs, and PSTNs
• Main points of failure in the PSTN supply chain
• What aspects of Teams can be monitored to provide visibility and insight to reduce time to remediation and improve service quality