When the SLA becomes an Experience Level Agreement

To add to the complexity, as users are literally working from anywhere, it’s not always Microsoft that’s to blame. Even so, organizations are now looking to ensure the user’s experience with Microsoft 365 be consistent, with mature organizations thinking along the lines of an Experience Level Agreement.

So, what is an experience level agreement and how do you measure it against Microsoft 365?

Get the answers from Microsoft MVP, Nick Cavalancia, and Martello VP of Product Management Rob Doucette, as they discuss:
  • Experience Level Agreement Basics: Why organizations are ditching the SLA for an experience level agreement in the cloud
  • Why an Microsoft 365 experience level agreement is a better choice than an SLA
  • How can you practically measure and maintain an experience level agreement with Microsoft 365

Martello provides the only end-to-end Microsoft Teams performance monitoring tool that Microsoft recommends to their customers to maximize employee productivity. Our solution Vantage DX proactively monitors Microsoft 365 and Teams service quality, enabling IT with complete visibility of the user experience to ease troubleshooting of issues before they impact users.

Find out why Martello is Microsoft’s go-to-solution for Microsoft 365 Monitoring >>