When the SLA becomes an Experience Level Agreement
To add to the complexity, as users are literally working from anywhere, it’s not always Microsoft that’s to blame. Even so, organizations are now looking to ensure the user’s experience with Microsoft 365 be consistent, with mature organizations thinking along the lines of an Experience Level Agreement.
So, what is an experience level agreement and how do you measure it against Microsoft 365?
Get the answers from Microsoft MVP, Nick Cavalancia, and Martello VP of Product Management Rob Doucette, as they discuss:
- Experience Level Agreement Basics: Why organizations are ditching the SLA for an experience level agreement in the cloud
- Why an Microsoft 365 experience level agreement is a better choice than an SLA
- How can you practically measure and maintain an experience level agreement with Microsoft 365