Turning Call Information into Insight
To meet the need, Enterprise IT needs clear visibility into the service quality of Teams in a way that provides insight into service problems and their root causes. Microsoft’s Teams Call Quality Dashboard does provide plenty of resourceful data that helps understand the adoption and some of the issues users can have.
However, the dashboards are not designed to aid in proactive monitoring & troubleshooting of Teams service quality management. So, how can you gain the needed visibility, context, and insight needed to understand the state of your Teams calls and to not just know when problems exist, but why?
What You'll Learn
- Why organizations need to be monitoring Teams calls and their service quality
- The value of Microsoft’s Call Quality Dashboard
- How augmenting CQD data with end-to-end visibility of Teams calls improves service delivery, productivity, and user satisfaction
Come discover how you can easily transform Teams CQD data into actual monitoring insight to ensure your business lines productivity and user satisfaction. Fill in the form to watch this on-demand session.