Webinar

Beyond the Microsoft Teams
Call Quality Dashboard

Turning Call Information into Insight

May 19th, 2022
10 AM ET | 4 PM CET
Free Registration

Deep Dive: a customer's perspective on managing the Microsoft Teams user experience paired with the expertise of Evan Zaleschuk, Cloud Solution Architect at Microsoft.

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As Teams Phone becomes the norm in the Enterprise, managing service quality and maintaining user satisfaction with the call system – whether it’s cloud-based or connected to a PSTN – has become mission critical. Teams calls aren’t just used for meetings anymore; they have become a critical use within contact centers, customer service, town hall meetings, client pitches, and more. 

To meet the need, Enterprise IT needs clear visibility into the service quality of Teams in a way that provides insight into service problems and their root causes. Microsoft’s Teams Call Quality Dashboard does provide plenty of resourceful data that help understand the adoption and some of the issues users can have.

However, the dashboards are not designed to aid in proactive monitoring & troubleshooting of Teams service quality management.

So, how can you gain the needed visibility, context, and insight needed to understand the state of your Teams calls and to not just know when problems exist, but why?

What you'll learn
  • Why organizations need to be monitoring Teams calls and their service quality
  • The value of Microsoft’s Call Quality Dashboard
  • How augmenting CQD data with end-to-end visibility of Teams calls improves service delivery, productivity, and user satisfaction 
Come discover how you can easily transform Teams CQD data into actual monitoring insight to ensure your business lines productivity and user satisfaction. Fill in the form to save your seat!

Speakers

Nick Cavalancia
Technical Evangelist, Microsoft MVP, & CEO
Conversational Geek

Rob Doucette
VP Product Management
Martello Technologies

Speakers

Evan Zaleschuk
Cloud Solution Architect
Microsoft

Stephan Pindstrup
Global IT Operations Specialist
Vitrolife

Nick Cavalancia
Microsoft MVP & CEO
Conversational Geek