Analyst Report

Martello Powers Microsoft 365 Service Excellence for End Users

The business case for IT end-to-end observability and control

In a world of competing demands and limited resources, it’s not always easy to cut through the clutter of good investment options. With an increasing business reliance on Microsoft 365, it has never been more critical to put IT firmly in control of the Microsoft user experience.

Martello’s digital experience monitoring solution provides an unparalleled end user perspective that provides actionable context, cutting mean time to repair in half for average cost savings of $450,000 per year.  

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“Martello puts IT in control of the Microsoft 365 user experience. Martello provides in-depth end-to-end intelligence to quickly identify the source and solution.”

Valerie O’Connell, EMA Research Director 

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What's Inside?

Why Microsoft 365 monitoring has never been more critical for organizations.
How you should be thinking about Microsoft 365 service quality management for end-users.
The quantitative considerations and qualitative gains of Microsoft 365 management.

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WHO IS EMA?

Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm that specializes in going “beyond the surface” to provide deep insight across the full spectrum of IT and data management technologies. They deliver research, analysis, and consulting services to two key client groups: Enterprise IT Professionals and IT and Data Management Vendors. 