of the blame for problems with Microsoft Teams typically lies somewhere other than Microsoft.
Monitor the user experience of Microsoft 365 and Microsoft Teams to prioritize where IT needs to fix potential bottlenecks to get maximum ROI of their Microsoft investment.
Connect detection data with network path analysis coupled with your existing infrastructure and monitoring data to fully understand where the problems are and who owns them.
Correlate all monitoring events related to Microsoft Teams and Microsoft Office 365 services into meaningful incidents ready to be qualified, prioritized and assigned to the right team.
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Combine 24/7 synthetic transactions, end-to-end network path analysis and Real User Monitoring data to provide a holistic view of the entire Microsoft Teams service delivery.
The Microsoft Call Quality Dashboard (CQD) collects interesting user-based call quality data for reporting. However, it has limitations; you can’t group users (for example a VIP user group) and you can’t get alerts. Therefore the CQD can’t be used for monitoring purposes which leaves your IT in the dark when trying to ensure Microsoft Teams service quality for users and business lines.