Ensure Microsoft 365 service quality for your business lines.
of the blame for problems with Microsoft Teams typically lies somewhere other than Microsoft.
Monitor the user experience of Microsoft 365 and Microsoft Teams to prioritize where IT needs to fix potential bottlenecks to get maximum ROI of their Microsoft investment.
Connect detection data with network path analysis coupled with your existing infrastructure and monitoring data to fully understand where the problems are and who owns them.
Correlate all monitoring events related to Microsoft Teams and Microsoft Office 365 services into meaningful incidents ready to be qualified, prioritized and assigned to the right team.
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Prioritize, resolve and optimize the Microsoft 365 user experience before users experience a problem.
Microsoft guarantees exceptional service quality to the border of their Global Network. Beyond this border, ensuring the level of service lies with your IT team as Microsoft does not control your route to the cloud, your network infrastructure, your third-party provider or ISPs.