of the blame for problems with Microsoft Teams typically lies somewhere other than Microsoft.
Clear end-to-end Microsoft 365 service delivery dashboards to ITSM, service owner, service desk and support teams.
Microsoft 365 service delivery to end users relies on multiple IT departments and external providers to be successful. As a result, identifying what is causing a service issue can be a challenge. This challenge is even greater for the ITSM team that typically receives unconnectable alerts from multiple existing monitoring tools without a clear understanding of their outcome. Therefore ITSM is often left in the dark when it comes to Microsoft Incident Management.