77%

of the blame for problems with Microsoft Teams typically lies somewhere other than Microsoft.

Microsoft 365 Incident Management

Microsoft 365 Incident Management

Clear end-to-end Microsoft 365 service delivery dashboards to ITSM, service owner, service desk and support teams.

  • Correlate Microsoft 365 Network and Infrastructure Alerts
  • Service Mapping and Top-down View From Service to Components
  • Get Full Visibility of Incident Management
  • Share Meaningful Information with Every ITSM Stakeholder

Why Choose Martello Vantage DX for ITSM Incident Workflow Management?

Microsoft 365 service delivery to end users relies on multiple IT departments and external providers to be successful. As a result, identifying what is causing a service issue can be a challenge. This challenge is even greater for the ITSM team that typically receives unconnectable alerts from multiple existing monitoring tools without a clear understanding of their outcome. Therefore ITSM is often left in the dark when it comes to Microsoft Incident Management.

Martello Vantage DX™ ITSM incident workflows resolve that problem by correlating its Microsoft 365 issue detection capabilities with network, infrastructure and external provider events to create ITSM service incidents that matter.
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