As an IT professional you’re under constant pressure to deliver perfect service 100% of the time. That’s no different with Microsoft Teams which is now an integral part of many organizations' ability to communicate and collaborate.
Ensuring service quality benefits every piece of communication in the business, whether that’s internally between teams working together, or externally when speaking with customers and suppliers. It’s a critical business tool that needs to work. If you’re not monitoring your most important platforms you’re missing out and Teams is no exception.
Microsoft’s Teams Call Quality Dashboard provides plenty of useful data that helps you understand adoption and some of the issues users can have.
However, these dashboards are not designed to aid in proactive monitoring & troubleshooting of Teams service quality management.
So, how can you gain the needed visibility, context, and insight needed to understand the state of your Teams calls and to not just know when problems exist, but why?