MARTELLO EBOOK

Fostering Exceptional Microsoft 365 User Experiences

Why Experience Level Agreements are Becoming an Expectation

Get your eBook today and see why Experience Level Agreements for Microsoft 365 are quickly becoming the expectation. 

What's Inside

For optimal business performance enhanced visibility of the user experience is crucial. However, this requires an in-depth understanding of Microsoft 365 user satisfaction.

There is a growing demand to comprehend how users feel about the quality of their experience.

Take a deep dive into Experience Level Agreements to learn how they differ from Service Level Agreements (SLAs) and why they are helping to foster exceptional Microsoft 365 user experiences.

In this eBook we examine: 

  • What an Experience Level Agreement is and why they are important 
  • How Experience Level Agreements compare to SLAs and their respective roles in DEM 
  • What organizations are doing to best meet their users' needs for managing Microsoft 365

Companies that Rely on Martello

Martello is a quite useful tool. We have more than 13 call MX-ONE systems monitored, and it is key to our proactive maintenance model. It also gives us a way to provide key performance indicator (KPI) reports on the entire system to our management.

Service Monitoring and Analytics Platform

Proactively increase uptime for critical services such as Microsoft 365 by consolidating and analyzing data from multiple sources in service-oriented dashboards.

Why Martello iQ?

ALERT & INCIDENT WORKFLOWS

Easily associate alerts from your monitoring infrastructure with incidents and help desk tickets, so your help desk staff can resolve those incidents quickly.

FUTURE-PROOF WORKFLOWS

Easily integrates current and future monitoring and point-solution tools to avoid disruptive re-training and lost productivity.

MARTELLO ITOPS API

We provide an easy-to-use API for integration as an alternative to connect to additional systems.

POPULAR INTEGRATIONS

SCOM, Azure, Nagios, VMWare, AWS, ServiceNow, SolarWinds, PRTG.

Service Monitoring and Analytics Platform

Proactively increase uptime for critical services such as Microsoft 365 by consolidating and analyzing data from multiple sources in service-oriented dashboards.

Industry Recognized Solutions

Manage your end to end Microsoft 365 Service Performance with advanced SLA/OLA reporting capabilities.

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