MARTELLO EBOOK

Fostering Exceptional Microsoft 365 Customer Experiences

Why Experience Level Agreements Should Matter to MSPs

Download our eBook to learn why Experience Level Agreements are key to fostering exceptional Microsoft 365 customer experiences.

What's Inside

To keep customers productive on Microsoft 365, MSPS need to know not only whether the service is available, but how well it is performing for users.

MSPs have a growing need to understand how customers feel about the quality of their user experience, but this can be challenging.

In this eBook we examine:  

  • Why Experience Level Agreements should matter to MSPs.
  • How Experience Level Agreements compare to SLAs when it comes to optimal service performance.
  • What you can do to best meet your customers' needs for managing Microsoft 365. 

Companies that Rely on Martello

Martello is a quite useful tool. We have more than 13 call MX-ONE systems monitored, and it is key to our proactive maintenance model. It also gives us a way to provide key performance indicator (KPI) reports on the entire system to our management.

Service Monitoring and Analytics Platform

Proactively increase uptime for critical services such as Microsoft 365 by consolidating and analyzing data from multiple sources in service-oriented dashboards.

Why Martello iQ?

ALERT & INCIDENT WORKFLOWS

Easily associate alerts from your monitoring infrastructure with incidents and help desk tickets, so your help desk staff can resolve those incidents quickly.

FUTURE-PROOF WORKFLOWS

Easily integrates current and future monitoring and point-solution tools to avoid disruptive re-training and lost productivity.

MARTELLO ITOPS API

We provide an easy-to-use API for integration as an alternative to connect to additional systems.

POPULAR INTEGRATIONS

SCOM, Azure, Nagios, VMWare, AWS, ServiceNow, SolarWinds, PRTG.

Service Monitoring and Analytics Platform

Proactively increase uptime for critical services such as Microsoft 365 by consolidating and analyzing data from multiple sources in service-oriented dashboards.

Industry Recognized Solutions

Ready to become a Microsoft 365 managed services industry leader?

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