A Guide For CIOs and IT Teams to Set Up a Digital Experience Monitoring Strategy

As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user’s experience is a good one.

Digital Experience Monitoring solutions move beyond traditional network and application performance monitoring to identify network problems that could impact the performance of cloud-based services. Monitoring tools that combine application performance data, real user behaviour and synthetic transaction monitoring offer deeper measurements on user experience to help pinpoint issues that could have an impact on the business.

Martello’s digital experience monitoring (DEM) solutions give I&O leaders the tools to understand and improve the user’s experience of key cloud collaboration and productivity solutions, such as voice and video conferencing.