MARTELLO EBOOK

A Guide For CIOs and IT Teams to Set Up a Digital Experience Monitoring Strategy

A traditional "find and fix" IT Operations monitoring model just won't work without a DEM approach.

Learn how digital experience monitoring solutions complement existing APM and NPM tools to provide an end-to-end picture into your users' experience.

What's Inside

As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user’s experience is a good one.

Digital Experience Monitoring solutions move beyond traditional network and application performance monitoring to identify network problems that could impact the performance of cloud-based services. Monitoring tools that combine application performance data, real user behaviour and synthetic transaction monitoring offer deeper measurements on user experience to help pinpoint issues that could have an impact on the business.

Martello’s digital experience monitoring (DEM) solutions give I&O leaders the tools to understand and improve the user’s experience of key cloud collaboration and productivity solutions, such as voice and video conferencing.

Companies that Rely on Martello

Martello is a quite useful tool. We have more than 13 call MX-ONE systems monitored, and it is key to our proactive maintenance model. It also gives us a way to provide key performance indicator (KPI) reports on the entire system to our management.

Service Monitoring and Analytics Platform

Proactively increase uptime for critical services such as Microsoft 365 by consolidating and analyzing data from multiple sources in service-oriented dashboards.

Why Martello iQ?

ALERT & INCIDENT WORKFLOWS

Easily associate alerts from your monitoring infrastructure with incidents and help desk tickets, so your help desk staff can resolve those incidents quickly.

FUTURE-PROOF WORKFLOWS

Easily integrates current and future monitoring and point-solution tools to avoid disruptive re-training and lost productivity.

MARTELLO ITOPS API

We provide an easy-to-use API for integration as an alternative to connect to additional systems.

POPULAR INTEGRATIONS

SCOM, Azure, Nagios, VMWare, AWS, ServiceNow, SolarWinds, PRTG.

Service Monitoring and Analytics Platform

Proactively increase uptime for critical services such as Microsoft 365 by consolidating and analyzing data from multiple sources in service-oriented dashboards.

Industry Recognized Solutions

Ready to go beyond traditional monitoring with digital experience monitoring (DEM) solutions? Get in touch today.

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