Microsoft 365 is a flexible subscription-based version of its widely adopted productivity software suite. It has quickly grown in popularity and the revenue of Microsoft 365 has overtaken Microsoft’s traditional on-premise sales since 2017.
Microsoft 365 comes with many benefits including automatic updates, worldwide access, easy sharing and collaboration, and more. However, this can pose challenges for the IT administrator.
Without direct access to servers and network resources, it can be difficult to monitor the performance of services, from end to end, let alone provide immediate or proactive support for them.