Evolving From Licenses & Installs to End-to-End Service Delivery

There actually are ways to provide better service delivery of Microsoft 365, which can improve customer satisfaction, reduce response times to issues, create additional streams of revenue, and differentiate you from your competitors.

So, what’s possible and how can you create a service offering around it?

In this educational webcast, join former MSP owner and Microsoft MVP, Nick Cavalancia, along with Jean-François Piot from Martello, as they look at the MSP challenge of providing Microsoft 365 managed services.

Topics will include:
  • What makes up a predictable and profitable Microsoft 365 service model
  • Why a lack of Microsoft 365 visibility is the MSPs worst enemy
  • The value of adding Service Level Management
  • How MSPs can augment existing Microsoft 365 offerings to include end-to-end service delivery

Speakers

Nick Cavalancia
Technical Evangelist, Microsoft MVP, & CEO
Conversational Geek

Jean-François Piot
VP Partnerships
Martello Technologies

Improve the efficiency of IT teams and increase the reliability of Microsoft 365 services using Martello's integrated solution. Want to learn more?